FAQ

Q. Why is Green Envy Maids better than individual-hire house cleaning in Salt Lake City, UT?

A. Here are 6 reasons why Green Envy Maids is the best choice:

• We hire the maids for you. This means you don’t have to deal with background checks, payroll,
  or keeping track of hours. All you have to do is tell us when you want your maid to show up.
• You don’t have to play the role of a boss. All of our cleaning technicians report to managers, so if you have any problems, contact us immediately and we will resolve the issue for you.
• You don’t have to deal with employee/employer taxes. We will take care of the employer and social security taxes for you, as well as withholding and remitting employee taxes.
• Green Envy Maids is bonded and insured. Independent maids are usually not covered.
• Green Envy Maids protects you from work-related liabilities. We provide disability insurance and
  worker’s compensation so that you don’t have to.
• You will always have someone to clean your house. Green Envy Maids employs a full staff that is professionally trained. If your regular cleaning technician is unavailable, or you prefer someone else, there is always someone available to help.

Q. What timetable should I expect for professional house cleaning in Salt Lake City, UT?

A. You decide when and how you want your house cleaned. The size of your home and the extent of the cleaning that needs to be done all factor into that decision. Our most popular schedule is to have someone clean on a bi-weekly schedule. We also recommend deep cleans at least twice a year, usually in the spring and fall. However, your needs will determine how often you need our services. If you want us to clean once a month or every day, we will meet your demand. Our flexible accommodations allow for a customized cleaning approach for every client we work with. Feel free to talk with one of our consultants to discuss the needs of your home.

Q. What kind of insurance do you have, and are you bonded?

A. We carry product liability, general liability, and auto insurance. The well-being of our technicians matters to us, so we also provide worker’s compensation as well as disability for all our employees. As a janitorial service, we are bonded in order to provide indemnity for fraud, dishonesty, and employee theft. Our goal is to protect you, our employees, and the common public.

Q. Do you offer any guarantees?

A. Yes—all of our services are covered by a 100{ce895d712a22b27a45ebd3f9b3953dd31806e77b4cf3a345cef8584dae690413} satisfaction guarantee. Our mission is to provide you with the highest quality available house cleaning in Salt Lake City, UT. If there’s ever a time you feel like we haven’t met that standard, we encourage you to call us within 24 hours of the service in question. Our representatives will schedule another cleaning at your earliest convenience to re-do any services free of charge. We currently do not offer refunds, but we make sure your standards are satisfied! Let us know where we can do better, and we’ll redouble our efforts to keep your environment just the way you like it.

Q. Who performs my professional house cleaning in Salt Lake City, UT?

A. Green Envy Maids hires and trains all of our cleaning technicians. We never operate with independent contractors. Every employee that we hire goes through the same application process administered through our website. For your protection and safety, we perform criminal background, credit, and motor vehicle background checks as well as verification of US citizenship or a valid work visa. For your high standards, we have a lengthy interview process in place that determines the skill and qualification of each employee, as well as any notable references they may have.

Q. How many cleaning technicians do you send to my home?

A. In most cases, Green Envy Maids dispatches a team of three- four cleaning technicians for our routine cleaning services.

Q. Can I request to have the same cleaning technicians each time?

A. When you sign up for regular cleanings (bi-weekly or more often) we promise to always send the same cleaning technicians, unless you request otherwise or one of the technicians is unavailable. No matter the circumstances, we will do our best to always send at least one technician that you are acquainted with. That way you can enjoy the comfort of a familiar face and our technicians can learn your cleaning preferences. You’ll don’t need to worry about seeing strangers in your home!

Q. How long does a regular cleaning take?

A. The best way for us to determine how long it will take to clean your home is for you to fill out the form on our website. Once your form is submitted, we will contact you immediately. As soon as we have a chance to determine how big your home is, what services you want performed, and the cleaning
level to be performed, we can give you a good estimate for how long our services will take. Keep in mind that deep cleans can take almost twice as long as our regular cleanings.

Q. What does GreenEnvyMaids charge for professional house cleaning in Salt Lake City, UT?

A. Green Envy Maids’ standardized pricing system charges by service type, home size & configuration, and service frequency—resulting in an easy and accurate billing process. We make it simple to find a cleaning option tailored to your budget. All you do is fill out our online form, then we contact you right away with a free estimate. Easy!

Q. Do I need to be home during the cleaning process?

A. For the first visit, we ask that you are present so that you can meet our cleaning technicians, give them a tour of your home, and explain to them what your cleaning preferences are. After that, you don’t have to be present if you don’t want to be. Most of our clients actually prefer us to perform cleanings while they are out for the day. So whether you are home or not is entirely up to you.

Q. If I’m not going to be home, how do I arrange for your cleaning technicians to get in?

A. There are a number of methods that we can suggest, but we will accommodate whatever arrangements you prefer for our technicians to enter your home.

• Make a copy of your house key to keep in our key safe.
• Leave a key in a predetermined location.
• Provide us your garage door code.
• Unlock a pre-arranged exterior door.
• Leave a duplicate key with a neighbor or building manager.

Q. Do I have to provide any cleaning equipment or supplies?

A. Absolutely not. We would never require our clients to provide any cleaning products for us. You will never have to worry about buying products for our technicians or having them use your household items. We provide any cleaning equipment that is necessary to complete our job, including mops, vacuums, cleansers, dusting equipment, and cleaning uniforms. And if you are worried about what type of cleaners we use, you can rest assured that we keep strict guidelines in place to make sure all of our products and equipment meet specific green cleaning certification standards.

Q. Do I need to make any preparations before cleaning teams arrive?

A. You might be surprised by the large number of people who are worried that their homes are too dirty for us to clean. But when it comes to a professional cleaning service, there are no houses we aren’t willing to clean. All you need to do is relax and let our professionals take care of it for you! There is no need for you to “pre-clean” anything, nor should you be embarrassed about the state of your home. Just let us know what to expect, and we will come prepared to make your house sparkle.

If you’re still concerned about your belongings prior to our visit, you can move toys, clothes, and paperwork before we arrive. However, we are more than willing to organize your items for you. So, breathe easily and enjoy the comfort of professional house cleaning in Salt Lake City UT.

About Our Company

Q. Do you have a cancellation policy?

A. In order to be as efficient as possible for all of our clients, and our employees, we ask that you give us at least four full business days’ notice (note that our office is closed on Saturdays, Sundays and major holidays) for any services you wish to cancel or move. We send our teams out bright and early every morning, and we prepare our equipment and vehicles every evening for any confirmed appointments we have the next day. We promise that if you respect our employees’ schedules and our time, we will ensure that your time will be respected as well. If there is an emergency, or you cannot give us at least three full business days’ notice when canceling or moving your service, we do charge a minimum of $35.00 as a cancelation/ rebook charge. If there is no notice given prior to the day of your cleaning, or we are unable to enter your home, we reserve the right to charge full price for the cleaning service that was scheduled.  Please see our cancelation policy notice schedule below;

Cleaning is Scheduled for:                      Day Notice of Cancelation/ Move Must Be Received:
Monday                                                   Tuesday Prior Week
Tuesday                                                   Wednesday Prior Week
Wednesday                                             Thursday Prior Week
Thursday                                                 Friday Prior Week
Friday                                                      Monday Same Week

Q. How do you accept payments for house cleaning?

A. Cash, checks, debit, and credit cards (Visa, MasterCard, & Discover) are all acceptable forms of payment. We ask that you pay at the time of service or make prior billing arrangements with one of our representatives.

Q. Do you follow a policy for tips/gratuities?

A. Gratuities are not a requirement, nor are they expected, but we do appreciate the gesture. All of our cleaning technicians are proud of the work they perform and strive for the best quality available in house cleaning for Salt Lake City UT. If you do wish to offer gratuities, they can be given directly to the cleaning technicians or provided in your payment.

Q. May I directly hire a specific Green Envy Maids technician for cleaning services?

A. Because we invest a significant amount of resources on recruiting and training, we require all of our cleaning technicians to sign a non-competitive agreement. This agreement bars them from—among other things—offering their services in any manner to any of our clients outside of their standard job responsibilities. If you wish to hire a current or former Green Envy Maids employee for your own supplemental services (beyond those contracted), you are obligated to pay a referral fee of $3,500. After Green Envy Maids has notified you about this fee, you have 30 days to pay the full amount.

If you are interested in making such arrangements, we ask that you contact us first. Please do not solicit any of our employees directly.

Q: I still have more questions. Whom should I contact?

At Green Envy Maids, we want you to be comfortable asking us questions. If there are questions we have not answered here, please feel free to call us at (801) 828-3689. Then get ready for a whole new level of house cleaning in Salt Lake City, UT!